1-Year Warranty
We stand behind the quality of the products sold on our website. All eligible products purchased from our store are covered by a 1-year limited warranty from the date of purchase.
What Our Warranty Covers
The warranty covers defects in materials and workmanship that occur during normal, intended use, including:
- Manufacturing defects
- Defects in materials
- Premature product failure caused by a manufacturing fault
If your product is found to have a covered defect, we may, at our discretion, repair, replace, or refund the affected product.
What Our Warranty Does Not Cover
The warranty does not cover damage caused by:
- Normal wear and tear
- Improper installation or use
- Misuse, abuse, or accidents
- Cuts, tears, burns, or other physical damage
- Modifications or alterations to the product
- Failure to follow the product’s care or installation instructions
- Damage caused by extreme or unsuitable conditions
How to Make a Warranty Claim
To make a warranty claim, please contact our customer support team at [support@drnoslip.co.uk] or starting a livechat on our website and provide:
- Your order number or proof of purchase
- A description of the issue
- Clear photographs or video showing the problem
We will review your claim and let you know whether the issue is covered under our warranty.
Warranty Period
The warranty begins on the date of purchase and remains valid for 1 year.
This warranty applies only to the original purchaser and is not transferable unless otherwise required by applicable law.
Your Consumer Rights
This warranty is provided in addition to, and does not limit, any mandatory rights or protections you may have under the consumer laws applicable to your purchase.
